Roundhill Resort & Villa
At the request of ownership SH conducted secret shopper visits evaluating all aspects of the guest experience. This included not only all components of the food and beverage services but also other areas of the guest experience. These included reservations, reception, housekeeping and the Spa. Seasoned Hospitality also reviewed the competition and developed comparative analysis to ensure Round Hill Resort & Villa was maintaining its status as a premier island destination.Using years of experience in working in the luxury, high-end hotel sector Seasoned Hospitality works with major luxury resort restaurants to define concepts as well in addition to improving and expanding guest services.