Putting Your Plan Together (Part 2)

Putting Your Plan Together (Part 2)

In my last blog I spoke about setting yourself up with a solid team strategy, including identifying the specific skills that an opening manager must possess. In this blog I want to outline how to organize your team to develop training materials and a program to prepare your staff for a successful opening. Communication While I did address this in my first blog I wanted to elaborate on this a bit more because it’s so important. Not just communicating, but how you communicate is crucial. From the moment you hire your first manager through the opening, regular, consistent communication will […]

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Openers vs. Maintenance Managers (Part 1)

Openers vs. Maintenance Managers (Part 1)

Welcome to my first of what will hopefully be a steady supply of insightful, controversial and totally insane streams of consciousness about all things in the hotel and restaurant world. As someone that has been at the sharp end of the hospitality industry for 35 rewarding and on occasion painfully insane years, I have had my share of restaurant openings. I’ve done three of my own and now as a consultant six more in the last three years. That includes three within a four-month span, with all of them under varying conditions and circumstances, some corporate and others independent. Some […]

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